Standard Ground Shipping

We are pleased to offer our customers free ground shipping on nearly all orders over $99.00. This free shipping offer is applicable to orders shipping to the following provinces: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, Newfoundland, and Prince Edward Island. Orders shipping to: Nunavut, Northwest Territories, or the Yukon may be subject to additional charges. Special orders, oversized and heavy items can only be shipped via freight (UPS, LTL) resulting in a freight shipping surcharge. Please contact us for a quote: call 403-243-4294 or email at [email protected]. This offer does not apply to orders placed by our dealers or any parties who receive trade discounts from Signature Lighting. 

Shipping Method

Orders shipping from the manufacturer may be routed to our distribution center for inspection before arriving at their final destination. Orders over $99 that qualify for free shipping will be shipped Standard Ground Service. 

Please note that we are unable to ship to PO Box addresses. 

Shipping Lead Times

When your order is placed you will receive a confirmation email within 48 hours with an order acknowledgement. Within 3 business days a second email will follow, that includes an estimated ship date based on stock availability, along with any other information. Please note that shipping dates are subject to change. Once your product has shipped you will receive a 3rd email with your order status and tracking number if available. 

Should your order be time sensitive please contact us directly at 403-243-4294 or [email protected]

Damaged or Defective

We ask that upon receipt of your shipment, complete a thorough check for any damages be completed. Should you find any issues with the condition or quality of your order, please contact us at 403-243-4294 or by email at [email protected] within 48 hours. For missing or damaged parts, we will ship replacement parts to you at no cost. Photos are required to process most damage claims. 

For larger items that are shipped via freight carrier, you must inspect the items on site, and mark any noticeable defects on the bill of lading. Please contact us at 403-243-4294 or [email protected] right away so that a claim can be filed with the carrier and a replacement can be immediately expedited. 

Damaged or defects reported after 30 days will be subject to review. 

REFUND POLICY

Returns

To initiate a return, please contact us by emailing [email protected] to receive a Returned Material Authorization. We will not process a return without this authorization. Our return policy extends 30 days. If 30 days have passed since you received your purchase, unfortunately we cannot offer a refund. Returned products must be in the original packaging with no wires cut. Fans and outdoor fixtures cannot be returned once installed. Special Order, Custom Built fixtures, Bulbs, Crystal, Discontinued, and Clearance items are FINAL SALE. 

Please do not send your purchase back to the manufacturer.

Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you via email that we have received your shipment. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days and a credit will automatically be applied to your original method of payment. There are situations in which only partial refunds may be granted. Any item that arrives not in the original condition or packaging, that is damaged or missing parts for reasons not due to Signature Lighting’s or the manufacturer error.

Exchanges

We offer exchanges on items deemed damaged or defective. If you need to exchange a product for the same item, please send us an email at [email protected] and instructions will be provided.

Return Shipping

The customer will be responsible for paying the shipping costs associated with returning their order. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from the total refund. Depending on your location, the time it may take for an exchanged product to reach you may vary. If you are shipping an item back to us valued over $99, we suggest using a trackable shipping service or purchasing shipping insurance.
As we cannot guarantee that we will receive your returned item from the carrier.