Standard Ground Shipping
We are pleased to offer our customers free ground shipping on nearly all orders over .00. This free shipping offer is applicable to orders shipping to the following provinces: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, Newfoundland, and Prince Edward Island. Orders shipping to: Nunavut, Northwest Territories, or the Yukon may be subject to additional charges. Special orders, oversized and heavy items can only be shipped via freight (UPS, LTL) resulting in a freight shipping surcharge. Please contact us for a quote: call 403-243-4294 or email at [email protected]. This offer does not apply to orders placed by our dealers or any parties who receive trade discounts from Signature Lighting.

Shipping Method
Orders shipping from the manufacturer may be routed to our distribution center for inspection before arriving at their final destination. Orders over that qualify for free shipping will be shipped Standard Ground Service.
Please note that we are unable to ship to PO Box addresses.

Shipping Lead Times
When your order is placed you will receive a confirmation email within 48 hours with an order acknowledgement. Within 3 business days a second email will follow, that includes an estimated ship date based on stock availability, along with any other information. Please note that shipping dates are subject to change. Once your product has shipped you will receive a 3rd email with your order status and tracking number if available.

Should your order be time sensitive please contact us directly at 403-243-4294 or [email protected]

Damaged or Defective
We ask that upon receipt of your shipment, complete a thorough check for any damages be completed. Should you find any issues with the condition or quality of your order, please contact us at 403-243-4294 or by email at [email protected] within 48 hours. For missing or damaged parts, we will ship replacement parts to you at no cost. Photos are required to process most damage claims. For larger items that are shipped via freight carrier, you must inspect the items on site, and mark any noticeable defects on the bill of lading. Please contact us at 403-243-4294 or [email protected] right away so that a claim can be filed with the carrier and a replacement can be immediately expedited.
Damaged or defects reported after 30 days will be subject to review.