Policy | SIGNATURE LIGHTING AND FANS

Standard Ground Shipping
We are pleased to offer our customers free ground shipping on nearly all orders over .00. This free shipping offer is applicable to orders shipping to the following provinces: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, Newfoundland, and Prince Edward Island. Orders shipping to: Nunavut, Northwest Territories, or the Yukon may be subject to additional charges. Special orders, oversized and heavy items can only be shipped via freight (UPS, LTL) resulting in a freight shipping surcharge. Please contact us for a quote: call 403-243-4294 or email at [email protected]. This offer does not apply to orders placed by our dealers or any parties who receive trade discounts from Signature Lighting.

Shipping Method
Orders shipping from the manufacturer may be routed to our distribution center for inspection before arriving at their final destination. Orders over that qualify for free shipping will be shipped Standard Ground Service.
Please note that we are unable to ship to PO Box addresses.

Shipping Lead Times
When your order is placed you will receive a confirmation email within 48 hours with an order acknowledgement. Within 3 business days a second email will follow, that includes an estimated ship date based on stock availability, along with any other information. Please note that shipping dates are subject to change. Once your product has shipped you will receive a 3rd email with your order status and tracking number if available.

Should your order be time sensitive please contact us directly at 403-243-4294 or [email protected]

Damaged or Defective
We ask that upon receipt of your shipment, complete a thorough check for any damages be completed. Should you find any issues with the condition or quality of your order, please contact us at 403-243-4294 or by email at [email protected] within 48 hours. For missing or damaged parts, we will ship replacement parts to you at no cost. Photos are required to process most damage claims. For larger items that are shipped via freight carrier, you must inspect the items on site, and mark any noticeable defects on the bill of lading. Please contact us at 403-243-4294 or [email protected] right away so that a claim can be filed with the carrier and a replacement can be immediately expedited.
Damaged or defects reported after 30 days will be subject to review.

Privacy Policy

Your privacy is important to SIGNATURE LIGHTING AND FANS . This privacy statement provides information about the personal information that SIGNATURE LIGHTING AND FANS 's online catalog and commerce system collects, and the ways in which SIGNATURE LIGHTING AND FANS uses that personal information.

Personal information collection
SIGNATURE LIGHTING AND FANS may collect and use the following kinds of personal information:

information about your use of this website
information that you provide using for the purpose of registering with the website
information about transactions carried out over this website
information that you provide for the purpose of subscribing to the website services and any other information that you send to SIGNATURE LIGHTING AND FANS .

Using personal information
SIGNATURE LIGHTING AND FANS may use your personal information to:

administer this website
personalize the website for you
enable your access to and use of the website services
send to you products that you purchase
supply to you services that you purchase
send you statements and invoices
collect payments from you
send you marketing communications

Where SIGNATURE LIGHTING AND FANS discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement. In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, SIGNATURE LIGHTING AND FANS may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing your data
SIGNATURE LIGHTING AND FANS will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. SIGNATURE LIGHTING AND FANS will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.

Cross-border data transfers
Information that SIGNATURE LIGHTING AND FANS collects may be stored and processed in and transferred between any of the countries in which SIGNATURE LIGHTING AND FANS operates to enable the use of the information in accordance with this privacy policy. You agree to such cross-border transfers of personal information.

Updating this statement
SIGNATURE LIGHTING AND FANS may update this privacy policy by posting a new version on this website.You should check this page occasionally to ensure you are familiar with any changes.

Other websites
This website contains links to other websites. SIGNATURE LIGHTING AND FANS is not responsible for the privacy policies or practices of any third party.

Contact SIGNATURE LIGHTING AND FANS
If you have any questions about this privacy policy or SIGNATURE LIGHTING AND FANS 's treatment of your personal information, please write to:

SIGNATURE LIGHTING AND FANS
3500 7th Street S.E
Calgary, AB T2G 2Y8
Phone: 403-243-4294

30 days will be subject to review.
REFUND POLICY
Returns
To initiate a return, please contact us by emailing [email protected] to receive a Returned Material Authorization. We will not process a return without this authorization. Our return policy extends 30 days. If 30 days have passed since you received your purchase, unfortunately we cannot offer a refund. Returned products must be in the original packaging with no wires cut. Fans and outdoor fixtures cannot be returned once installed. Special Order, Custom Built fixtures, Bulbs, Crystal, Discontinued, and Clearance items are FINAL SALE. Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will notify you via email that we have received your shipment. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days and a credit will automatically be applied to your original method of payment. There are situations in which only partial refunds may be granted. Any item that arrives not in the original condition or packaging, that is damaged or missing parts for reasons not due to Signature Lighting’s or the manufacturer error. Exchanges
We offer exchanges on items deemed damaged or defective. If you need to exchange a product for the same item, please send us an email at [email protected] and instructions will be provided. Return Shipping

The customer will be responsible for paying the shipping costs associated with returning their order. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from the total refund. Depending on your location, the time it may take for an exchanged product to reach you may vary. If you are shipping an item back to us valued over , we suggest using a trackable shipping service or purchasing shipping insurance.
As we cannot guarantee that we will receive your returned item from the carrier.

Terms & Conditions

While every effort is made to ensure that the content of this website is accurate, the website is provided "as is" and SIGNATURE LIGHTING AND FANS makes no representations or warranties in relation to the accuracy or completeness of the information found on it.

In no event will SIGNATURE LIGHTING AND FANS be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website.